Waiting times and some repetitive info during pre-purchase
During the sales and pre-purchase phases, I noticed a fair amount of waiting involved. Some of the information provided felt repetitive, with similar questions asked more than once. The onboarding explanations covered the main features, but I had to clarify certain details multiple times, which slowed things down a bit. On the positive side, the call quality was clear, and the agents were patient with my queries. The invoicing process was straightforward without delays, which I appreciated. Ultimately, while the waiting and repetition were somewhat frustrating, the clarity of the software's features stood out as a helpful aspect of the experience. I didn't feel rushed but wished the communication was more concise from the start to avoid overlapping details.