Waiting times and repetition caught me off guard
When I first signed up for the software, I didn’t expect to encounter so much waiting within the onboarding flow. The initial step went smoothly enough—I was able to create my account and input basic data without issues. However, when I started setting up the calling tools and dialer, I noticed a recurring delay every time the system tried to sync with the database feature. This delay happened several times during my first week, which was unexpected and a bit frustrating. On the plus side, the automatic updates seemed to occur seemlessly in the background without interrupting anything important. Also, the telephonic support team was patient when I called, though some of the responses felt repetitive as if they were following a script. Invoicing and payment processing went without a hitch, which was a relief compared to the earlier glitches. Overall, I was surprised by both how user-friendly certain parts were and how patience-testing others became due to recurrent waiting. It wasn’t wholly bad, but I can’t say it met all my expectations either. The mixed experience really depended on which part of the software I was using at the time.