Waiting time was too zyada on phone calls
Aap ke sales aur pre-purchase team se baat karne mein mujhe mixed feeling hui. Jab main software ke baare mein details le rahi thi, tab aap log se help toh mili, par kai baar mujhe unnecessarily baar-baar wahi baatein repeat karni pad rahi thi. Kabhi phone line busy hoti, toh mai ruk ke intezaar karti thi, jo kaafi time-consuming tha mera liye. Training aur onboarding steps ke explanations clear the, lekin sales side se itna seamless experience nahi mila, jitna main expect kar rahi thi. Mujhe lagta hai ki customer ko jaldi connect karna chahiye tha kisi expert se, na ki baar-baar feedback loop me daalna. Lekin haan, jo information di woh achhi thi aur software ke features main samajh payi. Par please aap apni call handling aur response speed pe thoda dhyan dijiye, toh bahut helpful hoga agle customers ke liye.