Waiting time was terrible, only sign-up was fast
I want to be very clear about what went badly and what went well during my sales and pre-purchase interactions. You repeated the same payment questions several times without resolving my concerns, which was very frustrating. The waiting time to get through the support line often felt excessive. However, I will say that the initial sign-up process was straightforward and fast, which made a good impression at the start. After that, the continuous repetition and delay made me doubt the communication flow. I was expecting a more efficient and smooth sales process, especially considering the paid software and services. Although the training was explained decently, the lack of responsiveness during the purchase discussions made the overall experience less positive. I think you can improve the pre-purchase communication to avoid keeping customers waiting and repeating themselves too much.