4 out of 54 of 5Verified purchaseSupport and communication
Waiting time was minimal but some repetition noticed
The telephonic support team answered my calls promptly, and I did not have to wait long before speaking to someone. Most interactions were straightforward, but I noticed some repetition particularly when explaining the same troubleshooting steps multiple times. The first few calls were efficient in setting up the database and dialing tools. The training covered core aspects adequately though I felt revisiting certain topics could have been reduced. Overall, communication was functional and the clarity in explanations helped me proceed through the onboarding steps without confusion, though repeating information on calls slowed down the resolution a little.