waiting time was long and info didnt cover basics
I gotta say it took way too long just to get going with the software and all. The support was there eventually but what really missed was early guidance on how to start use the calling tools and the database properly. I felt like I had to figure out a lot on my own before any real help came through. The onboarding flow wasnt very clear overall, like I waited days before some phonesupport finally got on the call and tried to explain the steps but that was already frustrating. Yes the invoicing and sign-up was okay and kinda smooth but that aint enough when the main training and guidance were lacking. It felt like the basics and initial steps should have been covered better in the materials or through quicker communication. Overall I wouldnt say it felt like a smooth path, more like a slow and kinda confusing road with support coming late.