Waiting time was frustrating, small positive was clear pricing
The pre-purchase process with WFHI was quite disappointing overall due to the amount of waiting and repetition involved. Every time I tried to get some details about the software and training modules, I found myself repeating my questions to different representatives, which was not very helpful. The back-and-forth emails and phone calls felt very time-consuming. However, one thing I did appreciate was the clarity about pricing before I even signed up; that part was upfront and well explained. Apart from that, the delays in responses and the somewhat repetitive explanations made me feel a bit frustrated, especially since I was eager to get started quickly. I wish the onboarding or sales team had been more streamlined to save customers’ time. Despite that, the quality of information that finally reached me was fine, so I can grant that the sales content itself was clear once I got it. Still, the overall experience left me feeling a bit let down due to the waiting and repetition.