Waiting time was a pain but sales follow-up was clear
You really need to address the waiting times in your sales and pre-purchase processes. While the support and staff were generally polite and clear about the steps involved, I found myself waiting longer than necessary to get some questions answered when I was signing up. On the other hand, the repetition in information requests was limited, which I appreciated, so at least I didn’t feel as if I was filling the same details multiple times. The training and onboarding were explained well in the initial communication, though that clarity didn’t always translate into timing. Sometimes the follow-up calls or emails felt spaced out in a way that didn’t quite fit my schedule. The invoicing and payment parts worked smoothly once I got through the initial delays, so no issues there. The automatic updates and software access were straightforward, and the database feature seemed fine from what I tried. Still, the occasional hold music and waiting for support calls made me feel like the process could be sped up. I wish the company streamlined the response timing, as the content and clarity are good but waiting wasted precious time. Overall, I see potential but would expect more efficient timing in future interactions for better flow.