Waiting time stood out the most

Waiting time stood out the most

I have to say, the billing and payment process with WFHI was quite frustrating for me. From the start, it seemed like a straightforward setup, but every time I reached out for clarity, I ended up waiting quite a lot. There was some repetition involved too; I had to explain my query multiple times across different calls. On the one hand, the invoicing system is clear enough once everything is set up, and automatic updates to billing info theoretically make things easier. On the other hand, the back-and-forth and delays in telephonic support made me feel like I was on hold longer than I’d expected. I understand managing payments remotely is complex, and sometimes patience is needed, but having a more streamlined, less repetitive approach would have made a big difference. Overall, I struggled through a lot of waiting that just made the process more cumbersome than it should be, which left me rather dissatisfied despite the software itself being clear enough on paper.