Waiting time in sales follow-up was a bit long
The pre-purchase experience was mostly good, with clear communication about the software features and payment steps. However, there was some repetition in calls and emails that felt a bit tedious at times. I appreciated that everything was explained patiently, but waiting for responses sometimes took longer than I expected. The sales team was courteous and professional, though, which balanced out the delays. My only reservation would be the speed of getting answers when I asked specific questions about the database setup and automatic updates. Despite that, the sign-up and invoicing part went smoothly, which helped keep a positive overall impression. I think this could be improved by quicker replies and fewer repeat explanations, but otherwise, the process was fine.