Waiting time improved but some repetitive calls hurt
I called support a few times about database access and the dialer settings. What really stood out was how quickly they picked up the call, which was a definite plus. That made the process less frustrating than I'd expected. However, despite the smart handling on their end, I found myself explaining the issue multiple times during the same call, which was a bit tedious. Onboarding was straightforward enough, and the training materials helped me avoid many questions. The automatic updates didn’t cause any interruptions, which I appreciated. So while the overall communication was effective and polite, the repetition during calls is the one thing that didn’t sit well with me. Being able to update me efficiently without me having to repeat myself would have made the experience much better.