Waiting time during the onboarding was frustrating
I recently went through the onboarding and training process for the software, hoping to get things set up smoothly. On the plus side, the training materials were thorough, and I appreciated the clear instructions on how to use the calling tools and the dialer. They explained the database features well, which helped me understand how it fits into managing remote workflows. However, I found the onboarding process had quite a bit of repetition, and I had to wait at several stages for updates to install or for telephonic support to respond. This made progress slower than I expected. The automatic updates worked fine once they installed but sometimes interrupted my flow. The invoicing and payment system was straightforward, though. Overall, it felt like some parts were streamlined, while others dragged on and caused some frustration. I expected a more fluid transition but found myself stuck in waiting loops. Still, the training did equip me with enough to use the tools properly, and the support was polite; it just wasn’t as timely as I had hoped. So, a mixed experience overall, with some positives balanced by the delays.