Waiting time during sign-up was longer than expected
I wanted to begin using the calling tools quickly after purchase, but the sales and pre-purchase communications made me wait longer than I expected to get everything set up. The initial sign-up went smoothly but then the invoicing and payment steps took quite some time to activate fully, which was frustrating. I appreciate having clear instructions during sales conversations and understand that some processes require formalities. However, the delay stood out because it slowed down the onboarding and training progression noticeably. On the positive side, once past that initial waiting stage, the software access and support tools worked well. Still, I hope future users experience a faster set-up timeline since this was the only part that felt like a bottleneck to starting things conveniently.