Waiting time during sign-up could be improved
The sales and onboarding process was generally positive but I did face a bit of frustration with the waiting periods involved. When I first signed up, I expected the invoicing and payment to be immediate, however there was some delay in receiving the initial invoice which caused a minor hiccup. Despite this, the support team was warm whenever I reached out, and they explained the various software features patiently. I found the training helpful overall, though sometimes I felt like steps were repeated unnecessarily which extended the time it took to complete the onboarding. Still, the dialer setup went smoothly once I got past the initial waiting. The database integration is good and fits well with my workflow, but again the delay meant I felt a bit stalled in the beginning. The automatic updates worked quietly in the background and I appreciated that. So, while the process mostly met my expectations, the waiting for invoicing and some repeated information during onboarding pulled the experience down a bit. Better synchronization of these steps could enhance the user experience significantly.