Waiting time during sales process was longer than expected
The sales inquiry required multiple follow-ups before I received a proper response. Initially, I tried to get details about the software and training packages through email, and the replies were spaced out by a few days each time. Some information was repeated across responses, which added to the total delay. When I finally received a comprehensive breakdown, it took further time to finalize the sign-up process. The waiting felt subdued, but it impacted my planning since I wanted to start promptly. After signing up, the invoicing and payment steps were clearer and quicker in comparison. It seemed the main lag was in pre-purchase communication rather than after payment. This lag wasn’t due to inefficiency necessarily, but perhaps due to the system’s structure. While the experience was manageable and did eventually lead to a smooth onboarding, the slow pace in the beginning was noticeable enough to mention. In the end, I proceeded but with less enthusiasm than I had initially hoped for.