Waiting time before purchase was noticeable
My experience with the pre-purchase process was a mix. The initial sign-up and inquiry went fairly smoothly, but there was a moment that stood out where I had to wait quite awhile on a callback from the sales team. It wasn’t clear if the delay was due to high demand or internal miscommunication. Other than that, the communication was steady but nothing extraordinary. I definitely noticed some repetition in explaining my requirements, which I felt could have been shorter if the team had better access to my prior inputs. However, once the paperwork started, the invoicing and payments flowed without issue. Overall, I’m glad to have gained access to the software, but the time spent waiting and repeating information before finalizing made me slightly question the efficiency of the sales process. That one holding point definitely stood out, as it was the only interruption in what was otherwise a smooth purchase journey. The product itself seems promising but the pre-purchase interactions could definitely be tightened up for a better customer experience.