Waiting time and repetition caught me off guard
I was quite surprised by the amount of repetition during the training and onboarding. Initially, everything seemed smooth but as I progressed, I realized several modules repeated similar instructions, especially around the dialer and database usage. It felt like going over the same material multiple times without much new information. Also, there was waiting involved at some points. For example, after completing one step, I had to wait before the system updated and allowed me to move forward. This slowed down my learning and made me feel less engaged. I did appreciate that the telephonic support team was available when I needed them, but even that consultation sometimes required scheduling which added to the delay. While I understood the purpose of repetition as reinforcement, the pacing did not suit me, and I expected a slightly more streamlined onboarding process. Given how complex some features are, I was ready for learning effort but not for extended waiting and looping back over previously covered ground as much as I had to.