Waiting stood out more than I expected
So, I was trying to set up the calling tools and get the hang of the dialer feature, which I thought would be pretty straightforward. The sign-up itself was okay, but man, some of the steps felt repetitive. Especially when I went back and forth with the database setup – felt like I was waiting for the system to catch up more often than not. But at least the automatic updates were smooth and didn’t disrupt my workflow. The onboarding training was decent but left me to figure out some things on my own, which was a mixed bag. I appreciated the telephonic support, though sometimes there was a bit of hold time, which added to the repetition feeling. Overall, I think the process had some good parts, like the software responsiveness after setup, but the waiting and repetition really pulled it down for me. If that part were quicker, I'd have felt better about the whole experience.