waiting over days for reasonable support hurt the whole experience
My experience with the telephonic support was disappointing because it took several days just to get a reasonable answer to my initial questions. While they answered eventually, the lag in response really affected how I could use the software effectively within a busy schedule. On the positive side, when support did respond, they were polite and tried to be helpful which I appreciated. However, the delays were frustrating enough that it made me question the overall responsiveness of the service. Everything else about the sign-up and payment was fine, and the training material itself was clear, but not being able to get timely help when things went wrong left a bad impression. If I had expected slower support, it might have been easier to manage the wait. Unfortunately, the waiting time outweighed those moments of good communication and overshadowed the overall experience.