waiting on support but invoicing was smoothly handled
What stood out most was how smoothly the invoicing and payment process ran; the system generated clear invoices on time, which made budgeting easy enough. However, when I needed assistance with some details on my payments, I found myself waiting longer than expected on calls and emails. There was a bit of repetition in explaining my situation to different support staff, which added to the wait and was a bit frustrating. Apart from that one incident, the rest was fine though I can't speak in detail about all interactions as some were quicker and less noticeable. The automatic updates to the software didn't interfere with my work, which was a relief. So, while the billing itself was tidily done, I did experience some notable delays and back-and-forth when seeking clarifications, making the support side feel sluggish at times.