Waiting forever on that one billing phone call
The billing process was really frustrating, especially when I had to wait on hold during a phone call that seemed to take forever. I tried signing up and paying through the online portal, thinking it would be quick and simple, but I ended up confused by multiple invoices and unclear payment options. I called support hoping to get clarity, but the wait on the line was so long I almost gave up several times. When I finally spoke to someone, it wasn’t immediately helpful — I was transferred between departments and had to repeat my details over and over again, wasting more time. The automatic invoicing feature didn’t seem to sync properly with my payment records, so I couldn’t be sure what was actually paid and what was pending. The whole ordeal left me feeling quite annoyed because I expected at least smooth basic billing. Until this issue is fixed, I’m hesitant about continuing. It feels like the system wasn’t designed well for simpler payments or quick problem resolution, which really stood out as a big negative in my experience.