Waiting for support took longer than I hoped
My experience with telephonic support was mixed because of timing issues. I usually work very early in the mornings, and the support hours didn’t quite fit my schedule well. When I called during their stated hours, sometimes the wait was longer than I anticipated. Even though the representatives were that time patient and tried to help me with the dialer setup and database queries, the delays were frustrating. The sign-up and payment process, as well as automatic updates, all worked smoothly without problems. But when I needed a quick answer while working late or early, the support wasn’t always available. I hope this can improve in future to better fit users with varied schedules. That said, the software features themselves seem solid and the initial training covered most basics clearly.