Waiting for hours on end is unacceptable
I found the support experience extremely frustrating because every time I called, I had to explain my issue again and again to different representatives, which wasted a lot of my time. The hold music felt never-ending and each callback took longer than I expected. Despite my repeated efforts, solutions were slow to come and involved multiple follow-ups. The communication was poor, with unclear answers that didn’t directly solve my problem. I was kept waiting for days before receiving any helpful guidance or updates. No automation or escalation system seemed in place, causing me to lose patience entirely. The whole ordeal made me question the efficiency of the telephonic support service. In my experience, if you're pressed for time and want quick fixes, this support won't meet your needs since it’s drawn out and the cycle of repetition feels endless.