Waiting for clear explanations took far too long
I found the support and communication from WFHI quite frustrating due to the delay and lack of clarity in responses. Each time I reached out with a question about the software features or the training steps, it seemed to take a very long time for anything useful to come back. When I finally got answers, they were often vague and left me unsure about how to proceed next. It made the onboarding process feel much slower than it should have been, and I was unsure if the next step was correctly explained at all. The dialer and database features were confusing because nobody could clearly explain how to link them in my workflow. I waited on phone support for extended periods before speaking to someone, and even then, the repetition of the same unclear instructions didn't help much. Overall, this drawn-out communication made me question whether the software was really designed with user-friendliness in mind or if the support lacked adequate training themselves. I expected that a paid service would provide clear guidance more promptly, but sadly that was not my experience.