Waiting during sign-up took longer than expected
Most of the sales and pre-purchase communication with WFHI was alright, but the thing that really stuck out was when I signed up. It wasn’t a smooth in-and-out process; I had to wait nearly an hour on a telephonic support call because of a payment verification issue. That stood out because before that, I didn’t face much waiting or repetition in their emails or explanations. After that call, the rest of the process sped up, with the invoicing system working fine and software access granted quickly. But that one moment of just waiting on the line, not confident if I would get support quickly, colored my whole experience. Outside of that, the training and onboarding flow was decent and the database integration was straightforward, so it balanced out a bit in the end.