Waiting aur repetition mein uljhan zyada thi
Jab main pehle baar sales aur pre-purchase process mein bani, toh sabse pehle toh mujhe bohot zyada waiting feel hui. Pehle call pe details communicate ki, phir call back ke liye bola gaya, par aakhir mein baar baar wahi information repeat karni padi. Main soch rahi thi ki sign up ya subscription lene mein jyada time nahi lagega, lekin process bada stressful ho gaya. Har baar jab main support team se baat karti thi, toh mujhe wahi baat dobara repeat karni padti thi, jaise ki mera question ya concern pehle samjha hi nahi gaya tha. Yeh repetition mujhe pasand nahi aaya, kyunki time waste lagta tha. Iske saath saath, sign-up form ke andar kuch steps confusing lage, jahan pe mujhe samajh nahi aaya ki kahan pe mujhe apna payment information fill karna hai. Kabhi kabhi lagta tha ki sales team aur support team ke beech coordination missing hai, jis wajah se alag alag log alag alag answers dete the. Yeh mujhe disappoint kar gaya kyunki starting ka impression positive hona chahiye tha, par opposite hua. Pehle se hi main tayar thi product lene ke liye, par poor communication se mera mood thoda kharab hua aur process bohot lamba lag raha tha. Mujhe laga tha ki yeh sab jyada streamlined hoga, par yeh toh jyada complex ban gaya. Overall mein main ye kahungi ki pre-purchase experience better ho sakta tha agar kam waiting aur kam repetition hota.