Waiting aur repetition mein alag hi baat thi
Mujhe WFHI ke sales and pre-purchase process mein mix experience mila. Jo cheez sabse zyada achhi lagi woh thi ki unka staff patiently repeated details jab bhi zaroorat thi, par phir bhi kabhi kabhi lagta tha ki thodi jyada baar bataya ja raha hai. Process ke dauran waiting time bhi average tha, kabhi quick response mila to kabhi kuch time lag gaya. Overall, mujhe clarity mili regarding software features aur training options, par sales ke initial stages mein thodi jyada baar samjhane ki baat hui jo kabhi thodi bore karne wali thi. Ye thoda tedious feel ho gaya, lekin mujhe lagta hai ki ye repetition naye customers ke liye helpful bhi ho sakta hai. Mujhe invoice aur payment ke steps samajhne mein bhi thoda waqt laga, par finally sab clear ho gaya. Main expect karta tha ki thoda aur seamless hoga from start to finish, par yeh experience mix raha jisme positive aur frustrating dono cheezein thi, and that’s why main neutral rating deta hoon.