Waiting aur repeat calls mein time barbaad hua
Main toh expect nahi karti thi ki sales process itna time le ga. Sabse pehle, mujhe lag raha tha ki main jaldi apna software activate kar paungi par baar baar wait karna pada response ke liye. Har baar call karne par ya unka support team se baat karte waqt mujhe wahi cheez dobara samjhani padti thi, jaise sab kuch reset ho jata tha. Ye repetitive explanations mujhe bahut frustrated kar gaya tha, kyunki main expect kar rahi thi ki sales team kisi tarah ki quick clarity de gi aur onboarding ko fast karengi. Waiting periods ke wajah se mera kaafi time waste hua aur final sign-up complete hone mein der ho gayi. Jo ek achha experience hona chahiye tha, woh system slow hone se khaas acha nahi bana. Ye lag raha tha ki unka telephonic support toh theek tha par sales side pe coordination seriously weak lag raha tha.