Waiting around was the worst part, support fine
My main frustration was having to wait so much during the sales process; it felt like I was repeating the same details to different people, which was tiring. The sales team seemed a bit disorganized, and I wasn't sure at times if the information I gave was being properly noted. However, I will say the one thing that stood out positively was the clarity of the product explanation once I connected with the right person. That part helped me understand what the software and training service actually offered. Still, the back-and-forth and multiple follow-ups consumed more time than I expected. Onboarding later was okay but by then I was already annoyed from the pre-purchase interactions. Overall, the waiting and repetition were the main issues for me, while the actual product details discussed were fairly helpful.