Waiting Around Was A Letdown

I was expecting support to be a bit more streamlined based on what I'd heard, maybe a quicker resolution without repeating my issue several times. Instead, I found myself waiting longer on calls and having to explain the problem to multiple people, which was quite tedious. The training content itself was okay, I can grant that, and the automatic updates installed without trouble, so not everything was bad. But the delay and having to repeat details made it feel far less efficient than I anticipated. It just clicked for me that the support might not be proactive enough to keep the process smooth.