3 out of 53 of 5Unverified experienceSupport and communication
Waiting around vs. getting the info was a bit of both
Reflecting now on my time with WFHI’s support, I find it a mixed bag. On the upside, the team was generally willing to explain things and tried not to rush me along, which I liked. I could access some training materials and workflow info fairly easily, which helped limit how much I needed to call. But on the flip side, there were times when calls ended abruptly or I had to repeat myself to different agents because the notes weren't passed on properly. That definitely slowed me down and felt a bit frustrating. So while parts of the support were smooth and somewhat reassuring, the waiting and repetition diluted that a little. Still, I’m thankful for the effort they put in, even if it wasn’t perfectly consistent all the time.