Waiting around took longer than I expected
I was genuinely excited to try out the software and expected the pre-purchase and sales process to be straightforward. However, it involved more waiting and repetition than I had anticipated. Several times, I had to repeat my information during sign-up, and the invoicing process dragged a bit longer than what seemed necessary. The sales team was polite but I felt unsure at points about how quickly things would move forward. It was a bit confusing to understand what options I needed to select, and sometimes I was waiting for confirmations or updates that came slower than I hoped. The software features, like the dialer and database, looked promising in demos, but the pace of communication led me to wonder if onboarding might be slow, which turned out to have some truth. While the actual product experience after purchase has its strengths, the pre-purchase interactions left me a little hesitant. I'm considering whether the delays were just teething issues or could remain persistent with future updates or support requests.