Waiting around for the live demo stood out
My experience with the onboarding and training had a generally positive flow, but one aspect of it did stand out as less smooth than the rest. Initially, after completing sign-up and payment, I was able to access tutorial materials and basic guides on the software quite quickly. These were helpful in familiarizing myself with the dialer and database features. The sequence of sessions made sense, moving from simple to more complex concepts. However, near the middle of the onboarding process, there was a live demo session scheduled that required waiting for an available slot. This waiting period stretched longer than I expected and felt like a pause in progress. Afterwards, once I attended the live session, the remaining steps were more engaging and effective. The automatic updates ran quietly in the background, and I didn’t have to worry about them during this time. Telephonic support was accessible but wasn’t needed much, thankfully. Overall, the waiting part was a minor drawback in an otherwise decent onboarding experience.