Waiting and repetition made it a frustrating experience
You really need to improve how the system handles repeated steps. I found myself waiting between the dialer and database updates for no clear reason, which wasted a lot of my time. Every time a call attempt was logged, I had to verify details multiple times, even when nothing had changed. This repetition made the whole process sluggish and frustrating. Even the signup was slow; it felt like I was stuck waiting for the system to respond at several points. You should also revisit your software's responsiveness because it kept hanging during the dialing setup. The only positive part was the invoicing process, which was at least straightforward. But overall, the constant delay and repeated confirmations made it difficult to work efficiently with your software, and it honestly left me quite disappointed.