Waiting and repeating steps felt longer than necessary
Looking back over the past few weeks using the software, one thing that stood out was how often I ended up waiting unnecessarily during access and setup phases. There were repetitive prompts asking me to confirm database entries multiple times, even when I had already submitted the correct information. This slowed down my workflow, and I had to spend more time revisiting earlier steps than I had initially expected. On the positive side, once the software was fully set up, I appreciated the automatic updates which seemed to improve usability without me needing to do anything extra. The telephonic support, while not always instantly available, came through adequately when I needed an explanation about access rights. Still, reflecting on all this, the waiting and repetition was the most notable part of my experience and something I think WFHI could streamline better now that they have user feedback.