Waiting and repeating seemed to take up most of my time
Honestly, what stuck with me the most about the sales and pre-purchase journey was the repetition involved. I found myself going over the same explanations with different reps, which felt like spinning my wheels a bit. There was also quite a lot of waiting between each step, especially when trying to get access set up or clarifying what the database features actually included. I get that some back and forth is expected with software like this, but it did test my patience. On the plus side, the team was always patient and tried to be helpful, and the calling tools shown to me actually looked promising. It's just that the process seemed slower and less streamlined than what I had hoped for. By the time I got everything sorted, I realized that the waiting and repeating had been the main frustrating parts, whereas the software itself might be okay once actually in use. So that’s what I’ll remember most about the sales phase.