Waiting and repeating—required effort was a mix
My experience with the sales and pre-purchase engagement was fairly balanced. On one hand, I found the onboarding process to be quite thorough, requiring me to repeat some of my details multiple times which was a bit tiresome. The instructions were mostly clear, but I sometimes had to wait for responses or clarifications during the setup stages which tested my patience. On the other hand, the effort put into explaining the calling tools and database integration was worthwhile and saved me trouble later. The invoicing and billing steps, although slowed down by some back-and-forth queries, eventually felt organized. It's perhaps inevitable with any new software, but I think a more streamlined or fewer repeated steps could reduce the waiting. I see value in the detail, but it did consume my time significantly. Overall, the process wasn't frustrating, just demanded a measured persistence from my side as I moved from sign-up to actually using the calling dialer and features regularly.