Waiting and repeating questions surprised me a lot
The first call to WFHI support was frustrating because I had to repeat my issue multiple times to different people. I thought the process would be straightforward, but the waiting times on the phone were longer than expected, and I sometimes got disconnected. What surprised me most was that even after explaining the problem clearly, each support agent seemed unaware of the previous conversation, which led to repeating everything. I expected a more coordinated response or at least notes from earlier calls, but that wasn’t the case. The database feature was okay, and I didn't find it difficult to understand, so I give credit there. Still, the overall experience was bogged down by these communication hurdles. I had hoped the automatic updates might fix some issues automatically but that didn’t seem to happen during my calls. The invoicing was handled without problem, but this support process was really disappointing. I didn’t feel like my time was valued, given the waiting and repetition. This surprised me, especially since I was used to smoother tech support elsewhere. It felt like a lot more effort than it should to resolve simple issues, and I’m hesitant to rely on this support in the future.