2 out of 52 of 5Unverified experienceSupport and communication
waiting and repeating felt endless
I found support communication frustrating mostly because I had to repeat the same problem multiple times to different people before getting a clear direction. Waiting on hold or callbacks extended the resolution process unnecessarily. While the team was polite and eventually helpful, the back and forth with limited updates made it feel like the whole thing dragged on long. At least the automatic updates on the software were reliable and didn’t need reporting again. But the communication flow left a lot to be desired and made the overall support experience tiring in my view.