Waiting and repeating calls surprised me the most
I really didn’t expect the amount of waiting involved when reaching out for support. Each time I called, I was put on hold longer than I imagined, which made me feel uneasy. Also, I had to repeat the same information multiple times to different support staff, which was frustrating because I thought my concerns would be logged properly from the start. The training modules provided a helpful overview, but they didn’t prepare me for these communication hiccups. I was surprised by how long it took to get clear answers about using the dialer effectively within the software. Automatic updates came in regularly and seemed to work quietly, but without clear notices, so I often wondered if a new feature might have fixed a problem I’d faced earlier. The invoicing and payment system was straightforward, at least, so I didn’t have issues there. Still, the biggest takeaway was that I needed more patience than expected when dealing with support, and that waiting and repetition were bigger obstacles than the software itself. It was quite an unexpected aspect of the experience, which gave me pause about how smoothly things would run in the future.