Waiting and repeating - a mixed bag
Overall, my experience with the sales and pre-purchase process was a bit of a mixed one. On the positive side, the initial sign-up was mostly smooth and I was able to get through the required steps reasonably quickly without too much delay. However, there were moments when I felt some repeating of information was required, especially when clarifying my needs for the software and training. This led to some waiting time on calls that felt a bit more drawn out than ideal. Once inside the system, the onboarding flow was mostly clear but the back-and-forth to explain certain features did involve repeating similar questions. I appreciate that the team was patient, but it did slow down the process. The dialer and calling tools worked fine day to day, though sometimes the connectivity would lag, causing a minor disruption. On the billing side, the invoices arrived promptly and were accurate, which I found reassuring. If I were to revisit this process, I would do some things differently to reduce the downtime and repetition, but I recognize the overall intent was helpful and professional. The experience balanced some small frustrations with practical support, so I remain cautiously optimistic about using the software further.