waiting and chasing up was too much effort
I thought the sales and sign-up process would be quick but it turned into a bit of a marathon. Initially, I reached out and got only vague answers about how to start, and had to follow up a couple of times to get the detailed invoice and payment information. The steps weren’t clearly explained which left me wondering if I’d missed something. When I finally got access to the software, it was fine but my main concern was how slow the responses from support were during the early days. Waiting on emails and calls back took days sometimes and it felt like I was the one pushing the process forward the whole time. On the bright side, once the payment was done the invoicing system was fairly straightforward so that bit worked smoothly. Also, the checkpoints in onboarding weren’t as clearly listed as I hoped, making it hard to track my progress without additional help. It was not the worst experience but it certainly cost me more effort than I expected.