1 out of 51 of 5Unverified experienceSupport and communication
Waiting about half an hour was frustrating
I kept calling the support line because I had questions about how to use the new call dialer feature that was mentioned during training. But every time, I was stuck waiting on hold for what felt like at least thirty minutes before anyone picked up. Then once I finally did get through, explanations were repeated in a way that made me wonder if they understood my real problem. The automatic updates seemed to introduce new options but none explained well in advance. The invoice process seemed straightforward online but I just couldn’t get enough live help. It’s hard to tell if I was just unlucky or if this is typical.