Waiting a bit and repeating some steps felt off
During my sales and pre-purchase experience, I noticed that while the process was fairly standard, there was a bit more repetition than I expected. At first, I went through the standard sign-up steps, entered details for the database setup, and started checking the dialer features. However, I found myself having to revisit some of those first steps because either the data hadn't fully synced or because the updates hadn't applied yet. Plus, there was some waiting involved between onboarding calls for support to confirm some setup stages. This made the overall timeline a bit longer than I had hoped. On the positive side, the individual components like the calling tool and the invoicing interface worked well when I got through them. So, it was a mix—pleasant working features but some delays that made me slightly impatient. The part that stood out was definitely the redoing of data inputs, which I think could be streamlined.