Waited way too long, honestly
I had a mixed experience with WFHI's telephonic support. Initially, I was optimistic as they provided some helpful advice when I encountered an issue with the dialer. The calls were clear and the support representatives were polite. However, what really let me down was the time it took to actually get through to someone who could resolve my problem. There were several instances where I waited excessively long on hold before speaking to a person, which was frustrating especially when dealing with tight schedules. On the positive side, once connected, the explanations and guidance were clear enough for me to follow and fix the issue on my own after a while. But the delays made an already stressful situation tougher and definitely impacted my overall view. Given the service scope, I expected quicker access and more proactive updates during the waits. This experience taught me to allow extra time for support calls, though the functionality itself seems okay once you get past that hurdle.