Waited way too long for support response
I remember one particular instance when I urgently needed assistance with the dialer feature not syncing properly with the database. I reached out to telephonic support and was put on hold for what felt like an eternity. The wait time was really frustrating because it disrupted my workflow for the entire morning. Other than that, I found the overall support responsiveness inconsistent. Sometimes calls were answered relatively quickly, but there were several occasions when I waited over 30 minutes without even getting through. When I finally did speak with someone, their assistance was polite but often not as helpful as I expected considering the wait. It left me feeling that perhaps the support team was understaffed or overwhelmed. The communication could definitely improve to ensure faster resolution and less downtime. While the software itself had its merits, the time spent waiting for basic help diminished my overall satisfaction significantly and made me reconsider relying too heavily on this platform without better support systems in place.