Waited too long for clear explanation
I started using the calling tools and the dialer with high hopes but honestly, it took too much time for anyone to clearly explain things. When I first signed up and tried setting up my database, I was kind of lost because the instructions weren't straightforward. The support team was reachable on the phone but the back-and-forth conversations didn't seem to resolve my issues quickly. They did keep updating the software automatically, which was nice because I didn't have to worry about manual updates. Still, the main thing that bothered me the most was how long it took just to get past the initial stage of understanding how the workflows should run. I get that these things might be technical but a better onboarding or training flow with clearer wording would have saved a lot of time. At least the invoicing and payment process was smooth; that part was clear and fast. But overall, I wish the communication had been more efficient and less time-consuming.