waited so long for something that made a little sense
I honestly didn't expect the support wording to be this confusing. It took way longer than it should to figure out what the labels actually meant on the calls and dialer page. Like, the buttons were there but the text was kinda unclear and really not user friendly. Also, all the emails and messages I got used terms that felt like jargon, honestly not what I was expecting from a support team. It made me keep going back and forth trying to figure out what was needed to move forward. On the bright side, the telephonic support was okay once I got through, although that took another chunk of time waiting on hold. Overall, the communication could have been a lot smoother if the wording was more straightforward and less technical. With clearer labels and simpler instructions, I think the whole experience would have been less frustrating and way more efficient, especially for someone new to their system and training.