Waited longer than I expected for support help
I have to say I was pretty disappointed with the support and communication in the beginning. When I first signed up, I expected support to be faster and more responsive based on what I had read before joining. It took quite some time to get someone on the phone, which threw me off because I needed guidance on how to properly configure the calling tools and manage the dialer. Eventually, when I got through, the assistance I received was okay and the person was polite, so I can say that's one positive part of the experience. But the initial wait was frustrating, and it didn’t match my expectations of prompt and clear communication. The support calls themselves were useful once connected, and they helped me understand some of the steps, but I wished it had been easier to reach someone earlier during my setup phase. After that first hurdle, the process got smoother, but the start felt unnecessarily stressful. I’m hoping improvements come with time because the software itself is good.