Waited longer than hoped but reps were consistent
From the start, I was curious about how responsive the sales team would be to my queries before purchasing the software and training services. While they were polite and provided clear explanations about the product’s features and benefits, it did take a bit longer than I expected to get answers. Sometimes I'd reach out and have to wait some hours for a reply, which slowed down my decision-making process. On the other hand, once I engaged in more detailed discussions, the responses were informative, and I felt the sales reps tried to address my concerns effectively. Their knowledge helped me assess whether the software and the onboarding flow might fit my remote work style. However, the initial delays were a downside, and I had to be patient to receive timely support. Looking back, the time taken made me weigh options elsewhere, but ultimately the courtesy and clarity from the team were appreciated aspects of the experience.